Refund policy

Refund policy Last updated: March 14, 2026

At Cookie Pie, your satisfaction is important to us. We aim to make every purchase a positive experience while also supporting sustainable practices. Please review our return and refund policy below.

Refund Eligibility

If you receive a damaged, defective, or incorrect item, please contact us within 30 days of receiving your order at cookiepie.online@gmail.com. We will work with you to find a fair solution.

Our Refund-First Approach

When appropriate, Cookie Pie issues refunds without requiring the item to be returned.

This approach:

  • Reduces unnecessary shipping
  • Minimizes environmental impact
  • Makes the process faster and easier for you

How to Request a Refund

To help us process your request quickly, please provide:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item (if applicable)

Send these to cookiepie.online@gmail.com. Our team will review your request promptly.

Refund Processing

  • Approved refunds are issued to the original payment method
  • Processing times depend on your payment provider
  • Refunds typically appear within 5–10 business days

When Returns May Be Required

In certain cases (for example, high-value items, repeated refund requests, or specific product conditions), we may request that you return the item before a refund is issued. If a return is required, we will provide clear instructions.

Non-Refundable Items

Refunds may not be issued for:

  • Items damaged due to misuse or normal wear
  • Orders reported outside the 30-day window
  • Issues that were clearly stated in the product description prior to purchase

Sustainability Commitment

If you receive a refund and the item is still usable, we encourage you to:

  • Donate it to a local charity
  • Gift it to someone who may enjoy it
  • Recycle it responsibly when possible

Need Help?

If you have any questions about this policy or your order, contact us at cookiepie.online@gmail.com.

Thank you for choosing Cookie Pie.

We appreciate your trust and are committed to making your experience enjoyable and responsible.